We would appreciate to get a few minutes to complete the questionnaire.
Your answers will remain confidential and will be used only for academic purposes.
The survey takes about five minutes.
Thank you

1 HOW OFTEN DO YOU TRAVEL EACH YEAR ?

Less than 6 times a year
Between 6 and 12 times a year
More than 12 times per year

2 WHERE DO YOU TRAVEL ?

Only in Europe
Europe and other continents
Always outside Europe

3 WHAT IS THE MAIN PURPOSE OF YOUR TRIP ?

Work
Tourism and Recreation
Health
Academic Studies and Research
Other

4 WHO IS YOUR USUAL TRAVEL MATE ?

Alone
My partner
Family
With colleagues
With friends
Other

5 DO YOU USE THE AIRCRAFT AS A CONVEYANCE DURING YOUR TRAVELS ? (*)

YES	NO
YES	NO

6 CAN YOU GIVE US 3 NAMES OF LOW-COST AIRLINE COMPANIES ?

7 CAN YOU GIVE US 3 NAMES OF TRADITIONAL AIRLINE COMPANIES ?

8 WHAT IS YOUR USUAL AIRLINE COMPANY ?

9 WHAT ARE THE REASONS WHY YOU CHOOSE THIS COMPANY ?

Price
Security
Punctuality
Prestige
Comfort
Payment Process
Baggage allowance
Other

10 WHAT ARE YOUR MOST DEMANDING CRITERIA ON BOARD THE PLANE ?

Cleanliness
Noise
Customer support
Seats and comfort
Meal
Other

11 ¿WHAT CHANNEL SALES DO YOU USE TO BOOK THE SERVICES OF THE AIRLINE COMPANY ?

Website of the company
Online Travel Agencies
Traditional Travel Agents
Call center
Other

12 ARE YOU READY TO CHANGE YOUR AIRLINE IF THE SAME SERVICE WILL BE OFFERED FOR A LOWER PRICE ?

Certainly
Probably yes
Maybe yes maybe no
Probably not
Absolutely not

13 COMPARED TO OTHER MEANS OF TRANSPORT, HOW DO YOU EVALUATE THE AIRCRAFT ?

Much better
A little better
Equal
Slightly worse
Much worse
I don’t know

14 WHAT IS YOUR NATIONALITY ?

15 WHAT IS YOUR HIGHEST LEVEL OF EDUCATION COMPLETED ?

Middle School
High school
Professional Career Training
College/university
Other

16 WHAT IS YOUR AGE ?

Between 18 and 25 years
Between 26 and 35 years
Between 36 and 45 years
Between 46 and 60 years
More than 60 years
Without specifying

17 YOUR SEX ?

Man	Woman	Without specifying
Man	Woman	Without specifying

18 DO YOU HAVE SOMETHING TO COUNT US ABOUT YOUR EXPERIENCE WITH THE AIRLINE COMPANIES ?