Satisfaction survey- Customer support

1 Why did you call customer support?

1. Billing question
2. Account or Billing Issue
3. Product Question
4. Other:

2 How did you contact customer support?

1. In Person
2. Over the Telephone
3. By Email
4. By Internet Chat
5. Throught the Online Forums
6. Other:

3 About how long did you have to wait before speaking to a support representative?

1. I was taken care of immediately
2. Within 10 minutes
3. Between 10 to 30 minutes
4. Between 30 minutes to an hour
5. Between 2 to 4 hours
6. More than 4 hours

4 Please rate the representative who helped you on the following:

(1 star is poor, 5 stars is excellent)

	Friendly	Knowledgeable	Listened Carefully

5 Please rate the representative who helped you on the following:

(1 star is poor, 5 stars is excellent)

	Friendly	Knowledgeable	Listened Carefully
The representative was...	Friendly Seleccione una opción 1 2 3 4 5	Knowledgeable Seleccione una opción 1 2 3 4 5	Listened Carefully Seleccione una opción 1 2 3 4 5

6 Was the customer support representative able to answer your question?

1. Yes
2. No

7 We are sorry, would you like a senior support representative to contact you?

1. Yes
2. No

8 How would you like them to contact you?

1. Phone
2. Email

9 Please provide your email address, when you submit this survey we will notify a staff member to contact you

10 Please provide your phone number, when you submit this survey we will notify a staff member to contact you

11 Please share any additional comments about your experience or suggestions on how we can better improve our service